The second-hand marketplace Shoppers Share Displeasure About Sizing Modifications

Shoppers are voicing their frustration following a change that caused listings displaying inaccurate size information.

This online marketplace has revised its sizing categories for female and kids' apparel failing to inform every member regarding the update.

Social Media Response

Numerous buyers and vendors are posting online claiming that product pages now present a different size category versus the original listing because of the remapping.

The company said the new system was more in line with other platforms.

It has advised users to check their listings and adjust the sizing manually if necessary, causing user dissatisfaction.

Measurement Approach Modifications

Before the change, the measurements included a single numeric size and a letter, such as S/8 or M/10.

The new system has an alphabetical indicator and numerical range like S/UK 8-10.

For certain items, the size labels have been reassigned - like an L measurement used to be a 12 but is now a UK 16-18.

Shopper Experiences

A fashion influencer, who produces content about larger sizing, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," the way the service now categorizes.

Stephanie Gallen, located in Scotland, stated items she posted featuring size 14 markings were displaying on the service as measurements 20-22.

"Should someone sized 20-22 purchase these they're going to be very disappointed," she explained.

Required Changes

A different user, located in England, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".

"For me this is particularly frustrating, as I'm chronically ill and selling on Vinted has been paramount for me since losing part of my income," she stated.

Marketplace Information

The platform boasts over 100 million members, including 18 million in the UK.

It has become a favored option compared to resale services such as eBay and Depop.

This isn't the first time where an unanticipated change to the app has proved unpopular: earlier, Vinted reversed a change to its shipping options after backlash from users.

Renee Schwartz
Renee Schwartz

A seasoned digital strategist specializing in SEO and content marketing for over a decade.